No matter how small or large scale retail business your own, you have to process, store and transmit a huge amount of customer data every day. The main objective of employees is to create a seamless experience for customers and offer them the best solution for their grievances. However, creating great customer service poses a serious threat to your retail business, such as data breaches, resulting in huge financial losses for your firm.
Hackers don’t only gain unauthorized access to your retail website but also use employees’ desire to provide exemplary customer service to conduct these cybercrimes.
Here are different ways to overcome cybercrimes in your retail business.
1.Having a stringent customer policy
Yes, employees need to create a peerless experience for their customers. However, it doesn’t mean that employees should overlook suspicious or fraudulent activities because they fear job loss or do not want to disappoint customers. Ask your employees to follow a stringent policy for all the customers and report any suspicious activity. They should question customers for their illicit behavior as they would do in case of returns.
2.Keeping an eye on devices
Employees may realize the importance of devices incorporated in your business, but they may not realize that the customer data is unequivocally important. There are multiple devices installed in the organization for inventory management to payment screens; employees need to keep a strict check on these devices and protect customer data.
Ask employees to turn off devices while assisting the customers or offering solutions to their inquiries. They must understand the value of customer information and learn to offer great customer service by protecting customer data at the same time.
3.Protect your cloud services
More and more companies are adopting cloud-based services to store important information. However, they must realize that storing company data on the cloud poses more serious threats to the firms and is subject to malware attacks. Focus on employee awareness to use company-provided smartphones, and incorporate encryption on these devices. Even if you don’t do that, make your employees aware of the risk associated with malware attacks.
4.Train employees effectively
One major step to implement retail security is to train employees about phishing emails and social engineering attempts. Make them aware of emerging fraudulent activities, locate these activities, and differentiate them from regular customer inquiries.